TOKENHOURS is operated by AI Lead Strategies LLC. Most of the site — the price board, the calculator, the estimator, and The Guide in Ask mode — is free, so there is nothing to refund there. This policy covers the one paid part: Blueprint Mode credits.
Blueprint Mode runs on prepaid credits. You buy a credit balance, and as you build, each message spends a small amount of it to pay for the AI that does the work. The exact cost of every exchange is shown to you live on the meter before and as you spend it. Credits are stated and charged in US dollars.
You can request a refund of your remaining, unused credit balance within 30 days of the purchase that funded it. We refund it to your original payment method through Stripe, normally within 5–10 business days. There is no fee to do this.
Credits that have already been consumed building are not refundable, because the underlying AI cost was already incurred and paid out on your behalf. This is the same reason a metered utility does not refund electricity you have already used.
The rule above is about normal usage. If something went wrong on our side, we refund the affected amount, no argument:
If The Guide simply gave an answer you did not find useful, that is not a malfunction — but tell us anyway, because we would rather keep you than keep a few cents.
Email [email protected] from — or naming — the email address on your account, and tell us what you would like refunded. We aim to respond within two business days.
If you think a charge is wrong, please contact us first — we are quick to fix genuine mistakes, and that is faster for you than a dispute. Filing a chargeback without contacting us may result in your account being closed.
Payments are processed by Stripe. We never see or store your card details. See our Privacy and Terms pages for more.
This policy may change; the version in effect is the one published here. Questions: [email protected].